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Turn manual operations into scalable processes
Future-proof your operations with complete visibility, a unified backlog, and data-driven insights.
Trusted by fast-growing ops teams
The Challenge
Ops infra breaks down as you scale
Your team spends hours building incomplete reports
No real-time visibility
Data fragmented across tools
Lack of actionable metrics
You hire and grow costs linearly with revenue
Limited performance tracking
Quality issues slip through
No data for BPO negotiations
Your product's quality and compliance suffers
Missed response time SLAs
Unpredictable backlogs
Subpar user experience
All while not having enough engineering resources to help you build and maintain the perfect back-office and dashboards.
There's a better way
Take control of your operations
Without changing your tools or processes
Optimize your operational costs
Monitor and reduce back-office costs
Improve your customer experience
Keep your promises to customers
Future-proof your operations
Scale without breaking
Track the exact cost per task
Measure and optimize team performance
Automate task dispatch to avoid downtimes
“Stopping Fragment would feel like going back to the stone age. It would instantly cut my productivity by at least 15%.”
Aurélie
Claims handler at Lassie
Product
How it works
For Ops Leaders
For Operators
Fragment Control Tower
“You can’t improve what you don’t measure”
Empower your ops team to manage their own processes and queues
Optimize performance with data-driven insights
Forecast headcount, meet SLAs and scale your operations with confidence
CUSTOMERS
What our customers think
Integration
Don’t bother your tech team
Zendesk
HubSpot
Intercom
Stripe
JIRA
Slack
Zapier
n8n
Make
API + Webhooks
Your back-office
and many more
Get started instantly with our built-in integrations for open tools (Zendesk, Stripe…).
For tasks on your back-office, just create a Fragment user and we'll take care of the rest. Get it up and running in a day.
“What’s great about Fragment is that ops can have much more control, without depending on engineers.”
Léna
Ops coordinator at Alan
Scale your operations now
Fragment is a better way to manage manual operations, while laying the foundation for future automation.